Free standard shipping in the continental US until December 15th with guaranteed delivery before Christmas! Use code: "HDHOLIDAYS" at checkout. Does not apply to clearance.
 

FAQ

 CUSTOMER SUPPORT HOURS

You can reach us Monday through Friday 9 AM to 4 PM Pacific Standard Time via email support@hey-d.com or phone at (909) 799 - 7940.

WHOLESALE

Have a Store? Awesome! We offer wholesale, send your inquiry to sales@hey-d.com

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept VISA, MasterCard, American Express, and Discover. We also accept payments made through PayPal.

WILL SALES TAX BE CHARGED?

Sales tax will be assessed on purchases shipped to California and New York State.

WHAT IS YOUR PRIVACY POLICY?

You can read over our entire privacy poilcy here.

HOW DO SIZES COMPARE BETWEEN US, EU?

See conversion chart here

CAN I RETURN OR EXCHANGE MY HEY DUDE SHOES?

Check out our return and exchange policy here

WHAT IS YOUR HOLIDAY RETURN OR EXCHANGE  POLICY?

During the Holiday season we understand that items are purchased in advance. So we can accept order placed between Dec 1st through Dec. 20th back for either a exchange or return up to 7 days after Christmas. 

RETURN OR EXCHANGE SHOES I PURCHASED ON CLEARANCE?

All shoes purchased on Clearance/Sale can only be sent back for store credit or exchange of an item of equal value. 

WHAT IF I WAS SHIPPED THE WRONG MERCHANDISE?

We do apologize for any shipping mistakes, please contact our Support team at support@hey-d.com, and we will be happy to correct our mistakes.

HOW MUCH DO THE SHOES WEIGH?

Our shoes start at only 5 ounces (150 grams) – about the same weight as a couple pairs of socks!

HOW DO I CLEAN MY HEY DUDE SHOES?

For instructions on cleaning your canvas shoes, please click here.

For instructions on cleaning your suede shoes, please click here.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

In stock items ship within 1 business day. Depending on your location (domestic), shipping time can be anywhere from 3-5 business days.

International orders can range from 6-10 business days depending on location

WHAT IS YOUR SHIPPING POLICY?

DOMESTIC SHIPPING 

STANDARD SHIPPING 

USPS

 In the contiguous US, standard shipping is $10. In Alaska, Hawaii standard shipping is $35. Delivery time is 3-5 business days, depending on location. Full, reliable tracking updates will be available. 

FEDEX 2 BUSINESS DAYS

$35 on all US orders.  unable to use this shipping method if shipping to a PO BOX or APO. Ships same day if placed before 1pm PST otherwise your order will be processed and shipped the next business day. A tracking number is provided via email when item ships.

FedEX OVERNIGHT SHIPPING (1 business day) 

$50 on all US orders. unable to use this shipping method if shipping to a PO BOX or APO. Ships same business day if placed before 1pm PST otherwise your order will be processed and shipped the next business day. A tracking number is provided via email when item ships.

DO YOU SHIP INTERNATIONALLY?

At this time we only are able to ship to Canada, due to high international shipping rates

In Canada, standard flat rate shipping is $40.  Delivery time is 6-10 business days, depending on location. Full, reliable tracking information will be provided. 

*Customers are responsible for any extra duties, taxes, or shipping fees that may be charged by their specific locality. Please note, any order that is returned to Hey Dude because it is unclaimed by the customer or because the customer refuses to pay any extra fees, cannot be fully refunded but the customer will receive a store credit for the returned merchandise.

WHERE ARE HEY DUDE SHOES MANUFACTURED?

Hey Dude shoes are currently manufactured in China.

DO HEY DUDE SHOES HAVE A WARRANTY?

Hey Dude offers 12 months limited warranty on manufacturer defects.

    WHAT IS CONSIDERED A MANUFACTURED DEFECT?

    Manufacture defects on merchandise are items that have a material or workmanship defect that is excess to the standard design.

    If you have a question that was not answered here, feel free to email us at support@hey-d.com or call us directly at 909 799 7940