Free standard shipping in the continental US for orders of $65 or more! Use code: "SHIPITFREE" at checkout.
 

FAQ

 CUSTOMER SUPPORT HOURS

Monday through Friday 9 AM to 4 PM PST :

Phone - (909) 799 - 7940

Email - support@hey-d.com 

WHOLESALE

Have a Store? Awesome! We offer wholesale, send your inquiry to sales@hey-d.com

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept VISA, MasterCard, American Express, and Discover. We also accept payments made through PayPal.

WILL SALES TAX BE CHARGED?

Sales tax will be assessed on purchases shipped to California and New York State.

WHAT IS YOUR PRIVACY POLICY?

You can read over our entire privacy poilcy here.

DO HEY DUDE SHOES RUN TRUE TO SIZE?

Our shoes are made to be true to size but some styles may run a bit smaller than others. If you wear a whole size, we suggest ordering your size (e.g., size 10 should order a size 10). If you are in between sizes we suggest you size up to the next size (e.g., size 10.5 should order an 11)

DOES HEY DUDE OFFER HALF SIZES?

We currently only sell full sizes of our shoes.  If you are a half size, we suggest you size up (e.g., size 10.5 should order an 11).

HOW DO SIZES COMPARE BETWEEN US and EU?

See conversion chart here

CAN I RETURN OR EXCHANGE MY HEY DUDE SHOES?

Check out our return and exchange policy here

WHAT IS YOUR HOLIDAY RETURN OR EXCHANGE  POLICY?

During the Holiday season we understand that items are purchased in advance. So we can accept order placed between Dec 1st through Dec. 20th back for either a exchange or return up to 7 days after Christmas. 

DOES HEY DUDE SHOES OFFER PRICE ADJUSTMENTS?

We are committed to offering you exclusive offers, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

RETURN OR EXCHANGE SHOES I PURCHASED ON CLEARANCE?

All shoes purchased on Clearance/Sale can only be sent back for store credit or exchange of an item of equal value. 

WHAT IF I WAS SHIPPED THE WRONG MERCHANDISE?

We do apologize for any shipping mistakes, please contact our Support team at support@hey-d.com, and we will be happy to correct our mistakes.

HOW MUCH DO THE SHOES WEIGH?

Our shoes start at only 5 ounces (150 grams) – about the same weight as a couple pairs of socks!

HOW DO I CLEAN MY HEY DUDE SHOES?

For instructions on cleaning your canvas shoes, please click here.

For instructions on cleaning your suede shoes, please click here.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Your order will ship within 1 business day. Depending on your location and shipping method selected, shipping time can be anywhere from 2-10 business days.

International orders can range from 6-10 business days depending on location

WHAT IS YOUR SHIPPING POLICY?

DOMESTIC SHIPPING 

USPS

Standard Shipping is $5.99- Delivery time is 5-10 business days, depending on location. Full reliable tracking updates will be available. 

Priority Shipping is $12-  Delivery time is 2-3 business days, depending on location. Full reliable tracking updates will be available. 

In Alaska, Hawaii standard shipping is $35-  Delivery time is 5-8 business days, depending on location. Full reliable tracking updates will be available. 

FEDEX 

2 Business Day shipping is $35- Ships same day if placed before 1 pm PST otherwise your order will be processed and shipped the next business day. Full reliable tracking updates will be available. Please note we are unable to use this shipping method if shipping to a PO BOX or APO. 

OVERNIGHT SHIPPING (1 business day) is $50- Ships same day if placed before 1pm PST otherwise your order will be processed and shipped the next business day. Full reliable tracking updates will be available. Please note, we are unable to use this shipping method if shipping to a PO BOX or APO. 

DO YOU SHIP INTERNATIONALLY?

At this time we only are able to ship to Canada, due to high international shipping rates

In Canada, standard flat rate shipping is $40.  Delivery time is 6-10 business days, depending on location. Full, reliable tracking information will be provided. 

*Customers are responsible for any extra duties, taxes, or shipping fees that may be charged by their specific locality. Please note, any order that is returned to Hey Dude because it is unclaimed by the customer or because the customer refuses to pay any extra fees, cannot be fully refunded but the customer will receive a store credit for the returned merchandise.

WHERE ARE HEY DUDE SHOES MANUFACTURED?

Hey Dude shoes are currently manufactured in China.

DO HEY DUDE SHOES HAVE A WARRANTY?

Hey Dude offers 12 months limited warranty on manufacturer defects.

    WHAT IS CONSIDERED A MANUFACTURED DEFECT?

    Manufacture defects on merchandise are items that have a material or workmanship defect that is excess to the standard design.

    If you have a question that was not answered here, feel free to email us at support@hey-d.com or call us directly at 909 799 7940