Refunds within the first 7 Days of receiving your order
If for any reason you’re not satisified with your shoes, we’re happy to take them back as long as they are new and unused. Here is how you go about returning your shoes.
Step 1. Send an email to firstname.lastname@example.org with your order number or name and we’ll email you a return # and customer form
Step 2. Send back your shoes with the filled out customer form
Step 3. As soon as your shoes are checked into our warehouse, we will issue your refund minus shipping
Exchanges within 14 Days of receiving your order
If for any reason you’re not satisfied with your new and unused shoes and would like to exchange them for a different size or style. Simply just follow steps 1 and 2 mentioned above. Once your shoes arrive to us we will send out your exchange.
**The return or exchange policy is not valid on clearance items or orders outside of the United States. Shipping costs are non refundable.
*International customers are responsible for any extra duties, taxes, or shipping fees that may be charged by their specific locality. Please note, any order that is returned to Hey Dude because it is unclaimed by the customer or because the customer refuses to pay any extra fees, cannot be fully refunded but the customer will receive a store credit for the returned merchandise.