2020 Holiday Order Issues
Our normal turnaround time is 1-2 days. However our shipping partners are experiencing significant delays. Please expect longer shipping time to receive your order. We are doing everything we can to support you during these unprecedented times.
TRACK YOUR ORDER HERE
Orders received before December 15th are expected to arrive by Christmas.
I ORDERED 2 OR MORE PAIRS BUT ONLY RECEIVED HALF OF MY ORDER. WHERE IS THE REST OF MY ORDER?
If your order is incomplete, please be aware orders with 2 or more pairs may be delivered in multiple shipments. Also, check your email for the other tracking number
WHAT IS THE STATUS MY ORDER?
You can track your order here
WHAT IF I WAS SHIPPED THE WRONG MERCHANDISE?
Please visit our Returns Center. Select the “received incorrect” option on the drop-down menu. Our team will process your replacement and send over a return label for the incorrect shoes
HEY DUDE SHOES SHIPPING & DELIVERY POLICIES
- All orders placed Monday-Thursday are processed and shipped within 1 business day. Orders placed Friday afternoon - Sunday will be processed the following Monday.
- Orders placed during sales or holidays are subject to extra processing time.
- We do not deliver on Sundays or holidays.
- Shipping estimates DO NOT include order processing time and are subject to change due to the carrier. We are not responsible for packages once they have left our facility.
Processing times are subject to change without notice.
WHAT IS BOXLESS SHIPPING?
Faster shipping, lower rates, lower environmental impact! Ditch the box, and receive your Hey Dude shoes in a secure shipping bag. What does Boxless Shipping look like? Click Here to find out!
WHAT HAPPENS IF MY ORDER WAS RETURNED TO SENDER?
If an order was returned back to our facility because it was refused, or returned to sender due to the shipping address being inputted incorrectly, the order will be restocked and the order refunded minus shipping costs.
We currently do not ship internationally.
|Shipping Method||Shipping Times||Shipping Cost||Return Policy|
|USA Free Standard Shipping on orders $100+ (Excludes Hawaii & Alaska)||
5 - 10 Business Days
|USA Boxless Shipping||2 - 4 Business Days||$4.00||
|USA Standard Shipping (Smartpost)||5 - 10 Business Days||$7.99||FREE Returns|
|USA Priority Shipping||2 - 3 Business Days||$9.50||FREE Returns|
|USA Express Shipping||1 - 2 Business Days||$35.00||FREE Returns|
Hawaii & Alaska Standard Shipping
|4-5 Business Days||$20.00||FREE Returns|