Copy of HEY DUDE SHOES FAQ

WORKING HOURS:

Mon – Fri- 8:30 am to 4:30 pm PST

Sat & Sun- CLOSED

Thanksgiving day - CLOSED

Christmas day - CLOSED

New Years day - CLOSED

Click here to contact us

 

WHOLESALE

Have a Store? Awesome! We offer wholesale - send your inquiry to sales@hey-d.com

 

CAN I RETURN MY HEY DUDE SHOES?

For your convenience, we accept returns for store credit or refund within 30 days of delivery.  Once your return is checked in by our team, you’ll be issued a refund or store credit quickly so you purchase another pair of shoes if you wish to! 
Check out our full Return Policy here

 

WHAT IS YOUR HOLIDAY RETURN POLICY?

During the Holiday season we understand that items are purchased in advance.  

Any order placed in the time between Black Friday and Christmas Day (Nov. 27, 2020 - Dec. 25) is eligible for return or store credit if sent back within 3 weeks of Christmas Day. (Must be post dated before Jan. 15, 2021) 

All orders placed before Black Friday or after Christmas Day will be subject to regular return policies. 

 

 

 

 

WHAT IS BOX FREE SHIPPING?

Your new shoes will be sent out in a secure poly-bag - limit 1 pair per order.  This option lowers your shipping cost and creates a smaller environmental impact from your purchase.  It’s a Win-Win! 

 To view how your order would be shipped out using the box free shipping method, please click here.  

 

DOES HEY DUDE OFFER RETURN LABELS?

Yes, all orders include a free return label sent through e-mail once a Return Request has been submitted. 
Please see the Hey Dude Shoes Return Policy for more information.

INITIATE YOUR RETURN ON OUR WEBSITE HERE 

 

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Orders placed Monday through Thursday will ship next business day.  Orders that are placed on Friday through Sunday will be processed on the following Monday. Depending on your location and shipping method selected, shipping time can be anywhere from 2-10 business days.

International orders can range from 6-10 business days depending on location.

 

DO YOU SHIP INTERNATIONALLY?

We ship to all areas of Canada and parts of Europe, Asia, Australia, Central & South America.  Shipping rates are calculated at checkout, rates will vary based on shipping destination and number of pairs ordered. 

Delivery time is 6-10 business days, depending on location. Full, reliable tracking information will be provided. 

 

You can read over our entire Shipping Policy here.

 

WHAT IF I WAS SHIPPED THE WRONG MERCHANDISE?

Please visit our Returns Center.  Select the “received incorrect” option on the drop-down menu. Our team will process your replacement and send over a return label for the incorrect shoes. 

 

I PURCHASED MY SHOES AT AN AUTHORIZED RETAILER AND NEED TO RETURN/EXCHANGE THEM, WILL HEY DUDE SHOES PROVIDE A RETURN LABEL?

No, please contact the retailer you purchased your shoes from for any returns or exchanges. 

 

HOW DO I USE MY STORE CREDIT?

Store credit codes are issued as gift cards!  You can enter your unique code at checkout in the box marked ‘Gift Card or Coupon Code’. 

 

DO HEY DUDE SHOES RUN TRUE TO SIZE?

Some styles may run smaller or larger than others.  There are suggested sizing tips on each product page based on customer feedback.  See conversion chart here.

 

DOES HEY DUDE OFFER HALF SIZES?

We currently only offer full sizes of our shoes.  Follow the sizing tip suggestions on each product page.  See conversion chart here.
  

WILL SALES TAX BE CHARGED?

Sales tax will be assessed by state and applied to purchases shipped where applicable by law.

 

WHAT FORM OF PAYMENTS DOES HEY DUDE ACCEPT?

We accept payments made with Visa, Mastercard, American Express, Discover.
We also accept payment through PayPal and Quadpay.

 

DOES HEY DUDE SHOES OFFER PRICE ADJUSTMENTS?

We are committed to offering you exclusive offers, which may change on a daily basis.  Due to our constantly changing promotions, we do not offer post-purchase price adjustments.

Sale codes and promotions are only applicable during the time displayed for the sale.  We do not offer rain checks on items out of stock during a sale.  

       

HOW MUCH DO THE SHOES WEIGH?

Our shoes start at only 5 ounces (150 grams) – about the same weight as a couple pairs of socks!

 

HOW DO I CLEAN MY HEY DUDE SHOES?

For instructions on cleaning your canvas shoes, please click here.

For instructions on cleaning your suede shoes, please click here.

   

WHAT IS YOUR PRIVACY POLICY?

You can read over our Privacy Policy here.

 

WHERE ARE HEY DUDE SHOES MANUFACTURED?

Hey Dude shoes are currently manufactured in China and Indonesia.

 

DO HEY DUDE SHOES HAVE A WARRANTY?

Hey Dude warrants all footwear to be free of defects in material or workmanship for a period of sixty (60) days from the original date of purchase, when purchased from heydudeshoesusa.com.

Click here to view our Warranty Policy. 

 

WHAT IS CONSIDERED A MANUFACTURED DEFECT?

The warranty covers defects of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.

 

Hey Dude is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products. By purchasing our products you agree to these terms. 

 

These policies are subject to change without notice.