Orders + Shipping
Standard order processing may take up to 4 business days. During high volume and promotional periods, order processing may take up to 10 business days and subject to additional processing time.
If you received a different item than what was ordered: Please contact email@example.com Please be prepared to send photos of the items received.
If your order value is greater than $50, you automatically get Free Shipping.
RETURNS + EXCHANGES
For your convenience, we accept exchanges and returns within 30 days of delivery. Once your return is checked in by our team, if eligible, you’ll be issued a refund or store credit quickly so you purchase another pair of shoes if you wish to Check out our full Return Policy here.
No, please contact the retailer you purchased your shoes from for any returns or exchanges.
Please visit our return center. You will select 'Returning a Gift' and follow the prompts. Please note that refunds will be returned on original payment.
The purchaser can make the request for the purchased value or unused balance. Refunds can only be returned to the original payment method. Please contact customer service for assistance.
HEYDUDE Shoes has made the use of store credit simple and easy…Store credit codes are issued in the form of E-Gift Cards!
At checkout simply enter the unique E-Gift Card code sent to the email on file into the box marked 'Gift Card' or 'Coupon Code' and the proper credit will be applied. Simple, Fast and Easy!
Sales tax will be assessed as required by the state and applied to purchases where applicable by law.
HEYDUDE shoes accepts payments made with Visa, Mastercard, American Express, and Discover. Additional forms of payment include PayPal and ZIP.
HEYDUDE shoes is committed to offering you exclusive offers and promotions, which may change on a daily basis. Due to our constantly changing exclusive offers and promotions, we do not offer post-purchase price adjustments on any items purchased.
Exclusive offers and promotions sale codes are only applicable during the time displayed for the sale. We do not offer rain checks on items that are out of stock during any sale or promotional period.
ZIP is an installment payment method that lets you to pay your HEYDUDE shoes purchase in 4 easy installments using a credit or debit card. ZIP will automatically split the purchase amount into 4 payments over 6 weeks.
While we take great strides to ensure on-time delivery, some of our orders may show up after the estimated delivery date. Here are the recommended actions: confirm estimated delivery date and address in your order history, check payment processing status in your order, and/or wait 48 hours to allow for unexpected delays. Click here for more information.
It is the customer's responsibility to pay for shipping charges. Shipping charges are non-refundable in the case of returns, and HEYDUDE shoes reserves the right to deduct shipping charges from refund.
HEYDUDE shoes weight start at only 5oz (150 grams), so about the same as a couple of pairs of socks!
HEYDUDE shoes are manufactured in China and Indonesia.
The warranty covers defects of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.
HEYDUDE shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products. By purchasing our products you agree to these terms.
For warranty information please click the link below to see the HEYDUDE shoes Warranty Policy.
Love HEYDUDE shoes? Apply to be apart of our influencer program. Someone will contact you directly to discuss the opportunity if they think you are the right fit. Please email your media kit and social media handles to firstname.lastname@example.org
All promotions are subject to terms and conditions and restrictions may apply.