Frequently Asked Questions

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Orders + Shipping

Where is my order?

Tracking your HEYDUDE shoes order is fast and easy! Simply click on the link below for up-to-date tracking information on your order.
Track Your Order

How long does it take to receive my order?

Standard order processing may take up to 4 business days. During high volume and promotional periods, order processing may take up to 10 business days and subject to additional processing time.

Do you ship internationally?

International shipping is not currently available on HEYDUDE shoes. For full details on the HEYDUDE shoes Shipping Policy, please click on the link below.
HEYDUDE shoes Shipping Policy

What if I was shipped the wrong merchandise?

If you received a different item than what was ordered: Please contact support@hey-d.com Please be prepared to send photos of the items received.

How do I get free shipping?

If your order value is greater than $50, you automatically get Free Shipping.

RETURNS + EXCHANGES

Can I return my shoes?

For your convenience, we accept exchanges and returns within 30 days of delivery. Once your return is checked in by our team, if eligible, you’ll be issued a refund or store credit quickly so you purchase another pair of shoes if you wish to Check out our full Return Policy here.

Does HEYDUDE shoes offer a Return Label?

For details on the HEYDUDE shoes Return Policy please click in the link below.
HEYDUDE shoes Return Policy

I purchased my shoes at an authorized retailer and need to return/exchange them, will HEYDUDE shoes provide a return label?

No, please contact the retailer you purchased your shoes from for any returns or exchanges.

I received my order as a gift and I would like to return it.

Please visit our return center. You will select 'Returning a Gift' and follow the prompts. Please note that refunds will be returned on original payment.

Can I return or exchange a gift card?

The purchaser can make the request for the purchased value or unused balance. Refunds can only be returned to the original payment method. Please contact customer service for assistance.

PAYMENT

How do I use my store credit?

HEYDUDE Shoes has made the use of store credit simple and easy…Store credit codes are issued in the form of E-Gift Cards!
At checkout simply enter the unique E-Gift Card code sent to the email on file into the box marked 'Gift Card' or 'Coupon Code' and the proper credit will be applied. Simple, Fast and Easy!

Will sales tax be charged?

Yes!
Sales tax will be assessed as required by the state and applied to purchases where applicable by law.

What form of payments does HEYDUDE shoes accept?

HEYDUDE shoes accepts payments made with Visa, Mastercard, American Express, and Discover. Additional forms of payment include PayPal and ZIP.

Does HEYDUDE shoes offer price adjustments?

HEYDUDE shoes is committed to offering you exclusive offers and promotions, which may change on a daily basis. Due to our constantly changing exclusive offers and promotions, we do not offer post-purchase price adjustments on any items purchased.
Exclusive offers and promotions sale codes are only applicable during the time displayed for the sale. We do not offer rain checks on items that are out of stock during any sale or promotional period.

How Does Zip Work?

ZIP is an installment payment method that lets you to pay your HEYDUDE shoes purchase in 4 easy installments using a credit or debit card. ZIP will automatically split the purchase amount into 4 payments over 6 weeks.

What is your refund policy?

While we take great strides to ensure on-time delivery, some of our orders may show up after the estimated delivery date. Here are the recommended actions: confirm estimated delivery date and address in your order history, check payment processing status in your order, and/or wait 48 hours to allow for unexpected delays. Click here for more information.

Are shipping charges refundable?

It is the customer's responsibility to pay for shipping charges. Shipping charges are non-refundable in the case of returns, and HEYDUDE shoes reserves the right to deduct shipping charges from refund.

GENERAL

Do your shoes run true to size?

Some of the HEYDUDE Shoes styles may run smaller or larger than other in our collections. It is recommended to read the suggested sizing tips on each product page. Please click on the link below to view the Conversion Chart.
Size Guide.

Do your shoes come in half sizes?

Currently all HEYDUDE shoes are only offered in full sizes. It is recommended to read the suggested sizing tips on each product page. Please click on the link below to view the Conversion Chart.
Size Guide.

How much do the shoes weigh?

HEYDUDE shoes weight start at only 5oz (150 grams), so about the same as a couple of pairs of socks!

How do I clean my shoes?

For instructions on cleaning your Canvas shoes, please click here: Canvas Cleaning Guide.
For instructions on cleaning your Suede shoes, please click here: Suede Cleaning Guide

Where are your shoes manufactured?

HEYDUDE shoes are manufactured in China and Indonesia.

Do your shoes come with a warranty?

HEYDUDE shoes warrants all footwear to be free of defects in material or workmanship for a period of sixty (60) days from the original date of purchase, when purchased from heydudeshoesusa.com.
Click here to view our Warranty Policy.

What is considered a manufactured defect?

The warranty covers defects of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.
HEYDUDE shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products. By purchasing our products you agree to these terms.
For warranty information please click the link below to see the HEYDUDE shoes Warranty Policy.
Warranty Policy.

Want to become an influencer?

Love HEYDUDE shoes? Apply to be apart of our influencer program. Someone will contact you directly to discuss the opportunity if they think you are the right fit. Please email your media kit and social media handles to social@heydudeshoes.com

Are there any restrictions on an item(s) purchased during holiday or special promotions ?

All promotions are subject to terms and conditions and restrictions may apply.

Wholesale

Got a store? Want to wholesale?

We are not accepting any wholesale applications. We have cancelled all new applications until further notice.