FREE & EASY RETURN within the continental US. *excludes sale & box free orders
 

FAQ

CUSTOMER SUPPORT HOURS

Monday through Friday 9 AM to 4 PM PST :

Phone - (909) 799 - 7940

Email - support@hey-d.com 

WHOLESALE

Have a Store? Awesome! We offer wholesale, send your inquiry to sales@hey-d.com

WILL SALES TAX BE CHARGED?

Sales tax will be assessed on purchases shipped to California and New York State.

WHAT FORM OF PAYMENTS DOES HEY DUDE ACCEPT?

We accept payments made with Visa, Mastercard, American express, Discover. We also accept payment though PayPal. 

WHAT IS YOUR PRIVACY POLICY?

You can read over our entire privacy poilcy here.

DO HEY DUDE SHOES RUN TRUE TO SIZE?

Some styles may run smaller than others. If you wear a whole size, we suggest ordering your size (e.g., size 10 should order a size 10). If you are in between sizes we suggest you size up to the next size (e.g., size 10.5 should order an 11)

DOES HEY DUDE OFFER HALF SIZES?

We currently only offer full sizes of our shoes.  If you are a half size, we suggest you size up (e.g., size 10.5 should order an 11).

VIEW SIZING CHART HERE?

See conversion chart here

CAN I RETURN OR EXCHANGE MY HEY DUDE SHOES?

Check out our return and exchange policy here

WHAT IS YOUR HOLIDAY RETURN OR EXCHANGE  POLICY?

During the Holiday season we understand that items are purchased in advance. So we can accept order placed between Dec 1st through Dec. 20th back for either a exchange or return up to 7 days after Christmas. 

DOES HEY DUDE SHOES OFFER PRICE ADJUSTMENTS?

We are committed to offering you exclusive offers, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

RETURN OR EXCHANGE SHOES I PURCHASED ON CLEARANCE?

All shoes purchased on Clearance/Sale can only be sent back for store credit or exchange of an item of equal value. 

WHAT IF I WAS SHIPPED THE WRONG MERCHANDISE?

We do apologize for any shipping mistakes, please contact our Support team at support@hey-d.com, and we will be happy to correct our mistakes.

DOES HEY DUDE OFFER RETURN LABELS?

** As of 5/15/2017, FOR heydudeshoes.com customers within the continental United States, every FULL PRICED ORDER will include a free USPS standard shipping return label. We accept unused shoes purchased directly from heydudeshoes.com within 7 days of receiving your order for a refund and 14 days from receiving your order for an exchange. Gift Cards and other items marked "Sale/Final Sale" or shoes purchased using the Box Free shipping method are FINAL SALE and are not eligible for return.  To receive your free return label send an email to support@hey-d.com with your order # and request.

Offer not valid on shipments made prior to May 15, 2017, shipments to Alaska, Hawaii , international shipments or other shipments outside the continental United States, "Sale/Final Sale" orders or shoes purchased using the Box Free shipping method.

HOW MUCH DO THE SHOES WEIGH?

Our shoes start at only 5 ounces (150 grams) – about the same weight as a couple pairs of socks!

HOW DO I CLEAN MY HEY DUDE SHOES?

For instructions on cleaning your canvas shoes, please click here.

For instructions on cleaning your suede shoes, please click here.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Orders placed Monday through Thursday will ship next business day. Orders that are placed on Friday through Sunday will be shipped on the following Monday. Depending on your location and shipping method selected, shipping time can be anywhere from 2-10 business days.

International orders can range from 6-10 business days depending on location

WHAT IS BOX FREE SHIPPING?

Faster shipping, lower rates! Shoe boxes are big, bulky, and add unneeded weight to your order. Worst part about them is people just toss them in the trash. In an effort to minimize the environmental impact and to pass those savings to our loyal customers, we now offer "box free" shipping (No Shoes Box, No Shipping Box) for just $3. Your NEW shoes will be sent out in a secure poly-bag - limit 1 pair per order. This option is only recommended for return customers(US ONLY) who are familiar with our shoes and sizing (Excludes Boots and Oxford Shoes). PLEASE NOTE: by choosing this service, you are agreeing to "Opt-Out" of returns. All Sales are final.  

WHAT DOES THE BOX FREE SHIPPING PACKAGE LOOK LIKE?

To view how your order would be shipped out using the box free shipping method, please click here.

WHAT IS YOUR SHIPPING POLICY?

DOMESTIC SHIPPING 

USPS

Box Free Shipping is $3- Delivery time is 2-4 business days, depending on location. Full reliable tracking updates will be available. **Recommended for return customers (US ONLY), by using this service you agree to "Opt-Out" of returns

USPS Standard Shipping is $7.99- Delivery time is 5-10 business days, depending on location. Full reliable tracking updates will be available. 

USPS Priority Shipping is $12-  Delivery time is 2-3 business days, depending on location. Full reliable tracking updates will be available. 

USPS EXPRESS(1-2 business day) is $50- Ships same day if placed before 1pm PST otherwise your order will be processed and shipped the next business day. Full reliable tracking updates will be available. 

In Alaska, Hawaii standard shipping is $35-  Delivery time is 5-8 business days, depending on location. Full reliable tracking updates will be available. 

 

DO YOU SHIP INTERNATIONALLY?

At this time we only are able to ship to Canada, due to high international shipping rates

In Canada, standard flat rate shipping is $40.  Delivery time is 6-10 business days, depending on location. Full, reliable tracking information will be provided. 

*Customers are responsible for any extra duties, taxes, or shipping fees that may be charged by their specific locality. Please note, any order that is returned to Hey Dude because it is unclaimed by the customer or because the customer refuses to pay any extra fees, cannot be fully refunded but the customer will receive a store credit for the returned merchandise.

WHERE ARE HEY DUDE SHOES MANUFACTURED?

Hey Dude shoes are currently manufactured in China.

DO HEY DUDE SHOES HAVE A WARRANTY?

Hey Dude warrants all footwear to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. 

    WHAT IS CONSIDERED A MANUFACTURED DEFECT?

    The warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.

     Hey Dude is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.