If you need to start a return or exchange click here
During the Holiday season we understand that items are purchased in advance. So we can accept order placed between Dec 1st through Dec. 20th back for either a exchange or return up to 7 days after Christmas. Any orders placed after Dec. 20th will be subjec to to normal return policies.
No, Hey Dude Shoes cannot issue refunds for in-store purchases. Please contact the retailer you purchased your shoes from for any returns or exchanges. If the retailer does not have the shoes for an exchange, we can complete your request. The customer will be responsible for all shipping costs.
Yes, ** As of 5/15/2017, FOR heydudeshoes.com customers only within the continental United States, every FULL PRICED ORDER will include a free standard shipping return label (**not included in box, read below). We accept unused shoes purchased directly from heydudeshoes.com within 7 days of receiving your order for a refund and 14 days from receiving your order for an exchange. Gift Cards and other items marked "Sale/Final Sale" or shoes purchased using the Box Free shipping method are FINAL SALE and are not eligible for return. To receive your free return label send an email to firstname.lastname@example.org with your order # and request.
Offer not valid on shipments made prior to May 15, 2017, shipments to Alaska, Hawaii , international shipments or other shipments outside the continental United States , "Sale/Final Sale" orders or shoes purchased using the Box Free shipping method. In store purchases are excluded from this promotion.
All shoes purchased using the box free shipping method can only be sent back for store credit or exchange. Customer will be responsible for all shipping costs associated.
**Refunds will not be issued on any box free order as we recycle the shoe box once your order has been shipped.
All shoes purchased on Clearance/Sale are final sale
**The return or exchange policy is not valid on clearance items or orders outside of the United States. Shipping costs are non refundable.
*International customers are responsible for any extra duties, taxes, or shipping fees that may be charged by their specific locality. Please note, any order that is returned to Hey Dude because it is unclaimed by the customer or because the customer refuses to pay any extra fees, cannot be fully refunded but the customer will receive a store credit for the returned merchandise.