Satisfaction Gurantee

 

We stand behind the quality and craftsmanship of our products and value your foot comfort! Each of our products is designed to ensure quality, and we maintain strict quality control and handling procedures to ensure the quality of our products. Our hope is that your feet will feel the love that goes into creating each of our products and you will experience a better quality of life because of our mission.

 

Our Satisfaction Guarantee Policy is Simple:

Our Return, Refund, Credit, and Exchange Policies apply to products purchased directly from Hey Dude Shoes. Unfortunately, because we cannot control the actions of other retailers to ensure their compliance with our Quality Control and Handling Guidelines, we cannot extend our Satisfaction Guarantee Policy to purchases from other sellers or retailers who are not authorized to sell Hey Dude Products.

If at any time during the first 14 days you are not completely satisfied or happy with your purchase, please contact Hey Dude Customer Care and provide your original purchase receipt to receive a full refund, credit or exchange. Products must be unworn and with all the original tags on them for a refund, replacement, or credit.

Exchanges & Store Credit can be requested for all purchases within 30 days of receiving your order. To complete your exchange or store credit request please visit our returns center.  Restrictions do apply

If you purchased your products from one of our authorized resellers, please contact the retailer you purchased your shoes from for any returns or exchanges. If the retailer does not have the shoes for an exchange, we can complete your request. You will be responsible for all shipping costs.

Our policy applies to all unaltered Hey Dude products sold to retail consumers in the United States by an authorized retailer and excludes sales by unauthorized sellers and promotional items not sold at retail.

 

How to return your qualifying Hey Dude Product

Please contact our Customer Services team by going to heydudeshoesusa.com If you are unable to access this website please email support@hey-d.com for further assistance.